GENERAL QUESTIONS:
Q: Where are you located?
A: We have two retail locations. Our main office, warehouse, and training facility is in Pomona, CA (about 30 miles east of downtown
Los Angeles). Our second retail location is on Broadway Ave. (Chinatown) in Los Angeles, CA.
This walk-in location sells only permanent make-up. (See Location page on website for directions.)
Q: Do you do permanent make-up, eyelash, or skincare service at your facility?
A: No, we no longer have a service salon, but we can refer you to an artist/esthetician who trained at KP or a client that uses our
products, in or around your area. If you are interested in getting FREE eyelash extensions, eyelash perm, permanent eyebrows, eyeliner,
or lip liner, you can volunteer to be a model for our students training at our school. Please keep in mind that these are students in
training. However, there is one model for 1-2 students, and each class (15 students maximum) is supervised by two KP
instructors/professional estheticians. Models must sign a consent form, and can return for free retouches with future training classes
held monthly. Please call to schedule an appointment. (See Training page on website for class schedule.)
Q: What type of training do you do?
A: We have permanent make-up, eyelash extension, eyelash perm, and skincare equipment (microdermabrasion/oxygen,
multi-function/ultrasonic/microcurrent) classes. (See Training page on website for more details).
Students receive a 10% discount on selected items the last day of class.
Q: How can I be a distributor of your products?
A: For distributor accounts, we require a minimum purchase of $2000 per order to receive our discount wholesale rate. Each discount
varies with each distributor and the products ordered, but discounts can be as high as 40%. Wholesale applicants need to complete a
standard account application. Please give us some additional information on your company, what products you are interested in
purchasing (permanent make up, skincare equipment, eyelash extensions, etc.), your clientele, and your projected order quantity.
Please request to speak with a KP wholesale representative to discuss distributor/wholesale accounts.
ORDERS:
** Beginning Jan. 2007, a minimum purchase of $25 (not including S&H charges) is required for each shipping order. **
Q: Do you offer wholesale prices or discounts?
A: For purchases over $2,000, there is a 10% discount. Wholesale and instructor discounts vary depending on volume and individual
accounts. Wholesale applicants need to complete a standard account application. Please give us some additional information on your
company, what products you are interested in purchasing (permanent make up, skincare equipment, eyelash extensions, etc.), your
clientele, and your projected order quantity. Please request to speak with a KP wholesale representative to discuss distributor/wholesale accounts.
Q: How do I place an order?
A: New customers need to complete an account application form in order to place their first order
(see New Accounts to download an application form or call for one). Once your application
has been processed, an individual customer number will be issued. Orders can be placed via phone, fax, or email. If you are ordering by
fax or email, please remember to include your customer number, item number with detailed description, product quantity, shipping
preference, and method of payment with an updated, accurate shipping address. Please allow 1-2 full business days for us to process
your order.
Q: Must you have a customer number to order?
A: Yes, especially for faster service on phone orders. If you do not have a customer number off-hand, we can find your customer number
using your name, but immediate service is not guaranteed. If you do not have a customer number, an application form to create a KP
account is available online; or you can call to have one faxed, emailed, or sent to you.
Q: Will I be charged sales tax?
A: We are required by California Law to charge sales tax on all CA state orders. We do not charge sales tax for all other states.
Q: What if I have a seller's permit, will I still be charged CA sales tax?
A: If you have a CA seller's permit and are tax exempt, then we will need a copy of your permit on file. This is only for wholesale,
resale item accounts.
Q: Can I pay using a check?
A: No, we do not accept personal checks. We accept money orders or cashier's checks, all major credit cards (within the U.S. only),
or bank direct deposit / wire transfer payments. A $9 fee is added for C.O.D. (Collect On Delivery) U.S. domestic orders; only
money orders or cashier's checks accepted. C.O.D charges usually increase annually.
PERMANENT MAKE-UP, EYELASH EXTENSION, & PRODUCT INFO:
Q: How big is a bottle of pigment?
A: The pigments are in a 1/2 ounce bottle.
Q: How many clients can one bottle of pigment cover?
A: It depends on how much a technician uses. Each bottle fills about 30 small pigment containers.
Q: Do your pigments contain iron oxide?
A: Yes. Pigments containing iron oxide helps the color last longer and is less likely to cause allergic reactions compared to
organic or vegetable based pigments.
Q: Can I get an MRI (Magnetic Resonance Imaging) if I have permanent make-up?
A: Yes, you can have an MRI done safely and effectively with no ill side effects or diagnostic problems. However, you should
inform the physician performing the MRI procedure that you have permanent cosmetics. Since the micropigment contains iron oxide,
this metallic substance can interfere with the electromagnetic fields used in MRI procedures. To avoid a potential problem,
technologists use gel filled goggles, or a cream, to cover the area where iron oxide is implanted. However, since permanent make-up
has such a low concentration of iron oxide in a small area of implantation, the possibility of a diagnostic problem is remote.
Q: Can I get an MRI (Magnetic Resonance Imaging) if I have eyelash extensions?
A: It is highly suggested that eyelash extensions be removed before getting an MRI.
Q: Can your pigments be used for body tattooing?
A: No, KP micropigment colors should NOT be used for body tattoos. KP PMU pigments were created for permanent cosmetics specifically,
NOT for deeper penetration into the skin as done in body tattooing. Traditionally, tattoo pigments are a lot more water based
for deeper penetration.
Q: What are your most popular pigment colors?
A: Our top 12 colors to begin with are the following (no particular order): Golden Blonde (KP-4), Ashe Blonde (KP5), Cocoa (KP-9),
Jet Black (KP-11), Dark Brown (KP-12), Light Brown (KP-14), Taupe #1 (KP-18), Skin #1 Ivory (KP-24), Pink #4 Earth (KP-31), Red #1
Cherry Red (KP-35), Red #2 Wine Burgundy (KP-36), Red #10 Truffle (KP-44).
Q: Does your pigment have an expiration date?
A: No.
Q: What's the difference between the Bacitracin Ointment and the Petrolatum USP?
A: Petrolatum is recommended for people who are allergic to antibiotic creams. Bacitracin Ointment is an antibiotic cream
(like Neosporin) that promotes healing after receiving the permanent make-up procedure. It also helps keep the skin moist and
comfortable.
Q: What's your top selling, or most requested machine?
A: KP-96 is our best selling machine, popular for its strong motor, durability, and versatility with its disposable parts and
stainless steel design.
Q: What makes KP machines different from others?
A: KP machines are designed and created by permanent make-up artists for PMU artists. As a result, the quality and efficiency of the
machines are tested again-and-again before they're sold to the market. Every artist/esthetician has their own level of skill and
preferences in what they like about their machine; so KP strives to offer an array of machines that are versatile enough for use by
the beginning novice... to the advanced artist/trainer. KP machines are not only affordable, but created to last for these growing artists and estheticians.
Q: What's the difference between the KP-96 and the Plante-2700?
A: The Plante-2700 is shaped like a pen, made of plastic and metal, and has more disposable parts. The KP-96 has a stronger motor
and was devised after traditional tattoo guns with one needle that reciprocates up and down. The KP-96 is L-shaped so that a bigger
part rests on your hand and gives you more control; its stainless steel design also makes it a little heavier than the Plante-2700.
Q: What's the difference between the KP-96 and the Midas?
A: They are the same style except that the KP-96 is silver and the Midas is gold colored. KP-96 needles are two inches and Midas
needles are three inches with a plastic chuck already attached to it. The KP-96 uses a metal chuck which is a separate part that
must be screwed onto the needle. The Midas "Velvet Needle"™ is rougher ridged which provides more color and less
needed touchups. It works great for full-colored permanent cosmetic lips, camouflage, scar reduction and areola procedures.
An included foot pedal with the machine allows for hands-free power control. (KP-96 machines do not include a foot pedal.)
Q: Do I need to oil my PMU machine?
A: Yes, at the end of the day after use. Use mineral oil only.
Q: My PMU machine is not working, can I have it repaired?
A: We will accept a machine for repair up to a year since the date of purchase, so the machine must be less than one year old.
We do not guarantee that the machine is fixable. If the machine is repairable, a $30 fee plus shipping & handling will be charged.
Please send your machine insured (for tracking purposes) to KP Beauty Products, Attn: Repair, 1968 W. Holt Ave., Pomona, CA with the
following information: 1. Copy of the invoice for that machine 2. A note stating the problem with the machine
3. Contact information
including customer number, current phone number, and shipping address. Repairs can take 2-3 months to complete.
We highly recommend having a second PMU machine as backup at all times.
Q: How much does it cost the esthetician [for PMU supplies] per client?
A: It costs the PMU tattoo artist under $2 per client depending on the machine.
Q: How big is a bottle of iLash extension glue?
A: The iLash glue is in a 1/2 ounce bottle.
Q: What is the best way to prevent my eyelash extension glue from drying up?
A: Store the glue in a cool, dry place away from heat. Many estheticians claim that storing the glue in the refrigerator also helps
prevent the glue from drying up.
Q: How many applications does one eyelash extension kit cover?
A: The 1/2 oz bottle of glue can cover about 50 applications; and the lashes included in the KP iLash Kit covers about 100 applications.
Q: How many applications does one eyelash perm kit over?
A: The eyelash perm kit has about 50 applications (note: kit only includes 32 eyelash rods).
Q: Why is the water in my facial steamer turning yellow?
A: First, you should always use distilled water with your facial steamer. Every 1-2 weeks, it is recommended that you let the
machine run with 1/4 cup of vinegar mixed with 3/4 cup of water to clean your steamer and prevent the water from turning yellow.
WARRANTY:
Q: What is your return, exchange, and warranty policy?
- Refunds and exchanges must be done within 7 days of receipt.
- All returns must be accompanied by an invoice and returned within 7 days of delivery or pickup.
- All merchandise must be returned in its original packaging. Please make sure merchandise is packaged properly and securely. Damaged products will not be accepted.
- Returns will not be accepted after the 7-day period.
- Returns/credit must be approved by Management and is subject to 20% restocking fee.
- Customer is responsible for any return shipping charges.
- Any missing / damaged claims must be made within 24 hours of receipt.
- No returns allowed for pigments, eyelash extension glue, semi-pens and anesthetics.
- KP PMU warranty is 90 days. This does not cover PMU machine adapters. The warranty does not cover damage or malfunction resulting from mishandling, abuse, accident, misuse, or failure of voltage or current.
- A $25 charge is made on all return checks.
- Shipping charges are non-refundable.
- Refunds will only be issued in the form of payment that was received.
Q: What is your return, exchange, and warranty policy on skincare equipment?
A: All skincare equipment has a one year limited warranty (unless stated otherwise) which does not cover return shipping charges for
repairs, damage or malfunction resulting from misuse, negligence of directions, improper
installation or electrical power failure. This does not cover high frequency / brush / skin scrubber handles, electrodes,
Ultrasonic probes, brushes, steamer jars & ALL light bulbs. Warranty will be voided if serial numbers have been tampered or
removed from equipment. All returns must be within 7 days of delivery or pickup. Any missing / damaged items must be reported to
KP within 24 hours of receiving the item. It is the customer's responsibility to check ALL items when it is received. Full refunds
are only issued if items are unopened / unused & original packaging is not damaged; the customer is responsible for any shipping
charges for exchanges / returns. Invoice and original packaging must be presented. Returns / Credit must be approved by management
and is subject to a 20% restocking fee on all used or opened items. Damages should also be claimed immediately to UPS / DHL / US
Postal Service upon receipt to insure proper claim has been made. Shipping & handling will not be credited or refunded.
Display purchases are final sale, no refunds.
SHIPPING:
Q: By what method do you ship and how long will it take?
A: We ship via United Parcel Service (UPS) and DHL Worldwide Express with several shipping options. Shipping charges fluctuate
depending on weight and destination. Orders are normally shipped out within 2 business days after order is placed. Saturday
deliveries available upon request with extra shipping charge. UPS & DHL do NOT ship to P.O. boxes.
UPS Shipping Options:
Standard (Ground) shipping takes 5-7 business days.
3-Day
2-Day (arrival by end of working day)
2-Day a.m. (arrival before 10 a.m.)
Next Day Saver (arrival by end of working day)
Next Day (arrival before noon)
Next Day a.m. (arrival before 8:30 a.m.)
** A $9 fee is added for C.O.D. (Collect On Delivery) U.S. domestic orders; only money orders or cashier's checks accepted.
C.O.D charges usually increase annually.
DHL Shipping Options:
Ground (5-7 business days)
2-Day Air
Next Day Afternoon
Express (next day morning)
Q: Do you ship internationally?
A: Yes, we ship via UPS and DHL Worldwide Express.
** Note: We do not accept personal checks. We only accept money orders, cashier's checks, and bank direct deposit / wire transfer
payments for international orders.
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